1. Payment methods
Currently, we only accept payment via Visa, Mastercard and American Express. Do note that your card will be charged in SGD.
2. Can I change my payment method?
No, the payment method for an order cannot be amended once the order has been submitted.
3. Why did my payment fail and what should I do?
There are a few possible reasons why your payment was unsuccessful:
a) Your connection may have dropped during checkout, or
b) Your card may have been rejected.
If you are still having trouble placing an order after multiple attempts, please do contact our customer service at firstname.lastname@example.org
4. Are my credit/debit card details secure?
Please be assured that our appointed payment gateway provider has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payment industry.
5. When will my credit card be charged?
When you place an order, we will request authorisation to charge the order amount from your credit card company. Once we receive approval, we will then reserve the amount on your card until the item is ready to ship. Your card will be charged only when your order is awaiting shipment from our warehouse!
6. Where do I find my invoice?
Soft copy invoice can be downloaded from your account page, under Accounts > Order > Order Number > Print Invoice.
7. Can I change my billing address?
Your billing address is the registered address under your credit/debit card. Please ensure that your billing address is correct at the time of placing your order. Once your order has been confirmed, your billing address cannot be changed as it would have already been authorised by your credit card company.
8. Can I place an order using a non-Singapore credit card?
Yes, we do accept overseas credit cards. However, you may be subjected to charges from your bank when making international transactions.
9. Can I get GST refund?
We regret to inform that GST refund is not available for all purchases made and shipped within Singapore. Our prices online are inclusive of GST for Singapore orders. For orders to Malaysia, GST will not be included when checking out.
10. Do I need to pay tax for Malaysia orders?
Yes, you may be subjected to sales, customs and/or import or export taxes.