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Order & Delivery

a. Order Confirmation

Once your order is placed, we will send out an order confirmation email with your order summary and delivery address! Order processing will take 2 to 3 business days before your order is ready to leave the warehouse.

b. Shipment Notification

Once your order is shipped, a shipment notification with the tracking information and expected delivery date will be sent via email. You can then track your package on our shipping partner's website. Alternatively, you can check the order status under your account in our website.

c. Order Completion

Once your order has been successfully delivered, we will send a final email notifying you of the order completion!

a. Shipping Fee

Shipping Fee*

1 item

2 items & more

Singapore

SGD 2

Free

Shipping fee stated includes GST.


Shipping Fee*

1 item

2 items

3 items

4 items

5 items & more

West Malaysia

MYR 18

MYR 22

MYR 26

MYR 30

Free

East Malaysia

MYR 28

MYR 36

MYR 44

MYR 52

Free

Shipping fee stated excludes taxes. Currency displayed at checkout is an estimate only. Refer to Terms of Use.

*To enjoy any free shipping promotion, purchase must be above SGD 15 or MYR 46.


b. When can I receive my parcel?

Country

Delivery Timeframe*

Singapore

1 - 2 business days

West Malaysia

2 - 5 business days

East Malaysia

4 - 10 business days

*Do note that the delivery timeframe does not include the time taken to process the order.

If your order is still awaiting payment or awaiting fulfilment, good news – it is possible to change or cancel your order! Kindly contact our customer service at service@5hourintl.com to do so and we will get back to you within 1 -2 business days! However, if your order is awaiting for shipment or has been shipped, please refer to our Returns & Refunds policy instead.

If your order is still awaiting payment or awaiting fulfilment, you may be able to change your shipping address. Kindly contact our customer service at service@5hourintl.com to change your shipping address and we will get back to you within 1 -2 business days.

Unfortunately, we currently do not provide any store pick up service.

We get it, life gets busy sometimes! Fret not– our shipping partner will send you an order delivery failure notice should you miss your delivery. You can then contact them directly to reschedule another delivery or opt to amend your delivery address. However, do note that after 3 unsuccessful delivery attempts, your parcel will be returned to us and redelivery charges will apply!

Oh no, we sincerely apologise– let us make it right. Please contact our customer service at service@5hourintl.com and we will get back to you in 3 -5 business days!

We're sorry to hear about this. Please contact our customer service at service@5hourintl.com and we will get back to you in 3-5 business days.

Unfortunately , we only ship within Singapore and Malaysia at the moment! If you're located outside of these two areas, kindly drop us an email at service@5hourintl.com and we will get back to you in 3-5 business days.

Please note that we do not deliver to areas that are remote or that required security pass/clearance, safety briefing or donning of safety gears.